StudyCrestStudyCrest Support
Need help? Email support@studycrest.app and we'll get back to you, usually within two working days. Tell us which device you're using (iPad, iPhone or Mac) and what happened.
Common questions
How do I cancel StudyCrest Pro?
On your iPad or iPhone, open Settings → your name → Subscriptions → StudyCrest. On a Mac, open the App Store → your name → Account Settings → Subscriptions. Deleting the app doesn't cancel it.
I paid but StudyCrest still shows the free plan.
Open StudyCrest → Settings → Restore purchases, making sure you're signed in with the same Apple account you paid with.
How do I get a refund?
Apple handles payments, so refunds are requested through Apple at reportaproblem.apple.com.
My notes aren't showing on my other device.
StudyCrest syncs through your own iCloud. Check you're signed in to the same iCloud account on both devices, that iCloud Drive is on, and give it a minute on Wi-Fi.
The AI isn't checking my work.
Check that AI checking is allowed in Settings, that you're online, and that you haven't used up this week's free AI requests. They reset each Monday.
I forgot my password.
On the sign-in screen, tap Forgot password and we'll email you a link to reset it.
How do I delete my account?
In StudyCrest, go to Settings → Delete account. Our Privacy Policy explains what's deleted.
I'm a parent. How do I stop the weekly reports?
Use the stop link at the bottom of any report email, or ask your child to turn reports off in Settings. You can also email us.